Re: Parts lists in maintenance manuals

Subject: Re: Parts lists in maintenance manuals
From: Dan Brinegar <vr2link -at- VR2LINK -dot- COM>
Date: Fri, 8 May 1998 23:16:28 -0700

Ah, this is a good cross-disciplinary question that covers everything from
Commodore-64s , VW Beetles, Avionics and Telecommunications Terminals, to
chemical lab equipment.

>We have a discussion going now at work. One camp says limit the parts list
>to what the organization is authorized to remove and replace in the field.
>The other side says, what the hey, give them a listing of every bit and
>piece part in the device.

If it ain't in the parts list, it's the one that's gonna break: some poor
Snuffy is going to track the trouble down to that part, fail to find it in
the manual, ask The Sarge, get no answer, redline the equipment, and wait
for several months till the vendor comes back and tells 'em it's "Depot
Level Only."

Depot is not going to accept the equipment for repair because "Widget,
Framistatic, Left-Threaded, Three Prong, 55volts, one each" was removed
by unauthorized personnel (Hey, somebody must have
dropped/crashed/abused/monkeyed with the equipment and tried to kick it up
the line so they could get free widgets).

It's a gig on the Inspector General's report, because "everybody knows"
that widget is Depot Level Only.

So, before the luser operators kick a bigger problem up the line and start
complaining about those pogue bench-techs who exert more time and effort
*not* fixing things, and vice-versa, maybe ya oughtta put that in the
troubleshooting procedures *and* the parts list. "*NOTICE: do not remove
the three-pronged framistatic widget shown in View 'E' . This item can
only be serviced at depot-level facilities.*"

Performance S u p p o r t Svcs.
Phoenix, Arizona

"This is not a fat guy in a wheelchair;
it's a new telecommuter saving tons on auto insurance."

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