Alerting existing users to changes in a new version of software

Subject: Alerting existing users to changes in a new version of software
From: JGREY <JGREY -at- MADE2MANAGE -dot- COM>
Date: Fri, 11 Sep 1998 09:27:32 -0500

Hi Techwhirlers,

I'm trying to figure out an effective way to alert our customers of
important product changes coming in our next release, but well enough in
advance that they can take necessary steps.

For example, our product includes a bar code module. In our current
release, the bar code host computer can be X (say, 486/33 with 8 MB
RAM). In our next release, the bar code host computer must be
significantly more than X (say, Pentium 90 with 16 MB RAM). Customers
need to know this well enough in advance that they can arrange to have
the necessary hardware available before they install the product.

Our list of such issues is growing. Have you any success communicating
such issues to customers so that they avoid surprises and the resultant
frantic calls to Support? Please share your experience with me.

Thanks!

Peace,
jim

jim grey \ Documentation Manager
Made2Manage Systems, Inc. \ jgrey -at- made2manage -dot- com

From ??? -at- ??? Sun Jan 00 00:00:00 0000=




Previous by Author: Re: The 4-month itch [WAS: Coping strategies]
Next by Author: Summary: Alerting existing users to changes in a new version of s oftwa re
Previous by Thread: JOB CONTRACT - Technical Documentation - Washington DC
Next by Thread: Opps (part 2)


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads