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Yes, the "SOP" manual. This usually involves day-to-day task-oriented
activities for a particular corporate department (group, segment, etc.).
For example, in my early days, I did Computer Room SOPs which included
Disaster Recovery Procedures (making tape backups and performing tape
restores), System Start-up/Restart Procedures (called "booting" for the
PC crowd; "IPL" for the mainframe crowd), Emergency Shutdown Procedures;
and the dreaded Emergency Test Procedures (yep, the "halon gas" test --
you're laughing loud and hard old timers!!!).
My earliest job were procedures for ordering parts for a mainframe
computer support business. This was a mixture of how to fill-out the
parts form and use the archaic System 10 (old Sears midrange system) to
do a parts look-up to make sure it was in stock (or to see if I had to
purchase it from IBM or some other third party).
Methods and procedures may be all system-oriented, or a mix of business
tasks (business steps) and computer related tasks (did a lot of that at
Summit Bank,or, should I say United Jersey Banks, before it became
Summit Bank). I remember documenting a loan procedure which involved
using an old Lotus 1-2-3 spread sheet.
You may need to document such procedures around a specific role (such as
Shift Supervisor, or Lead Programmer, or Lead OS Operator in the
Computer Room, etc.).
Oh, oh, gray hairs are showin'! Time for a touch up.
