RE: Réf. : A Theory at the End of the Rainbow?

Subject: RE: Réf. : A Theory at the End of the Rainbow?
From: Niki Dow <NikiDow -at- RINGWOOD -dot- COM>
Date: Fri, 20 Nov 1998 09:29:53 -0000

Another really excellent method of structured writing is DocuTools
( which concentrates on performance-based
user-focused documentation (using the same chunking principles etc.), and in
contrast, I find that I don't have to force myself to use the method at
all - it actually makes my life easier being able to totally concentrate on
document purpose and audience needs.


> -----Original Message-----
> From: Technical Writers List; for all Technical Communication issues
> [mailto:TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU]On Behalf Of Mark Craig
> Sent: 19 November 1998 17:17
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject: Réf. : A Theory at the End of the Rainbow?
> Information Mapping ( is another "chunking and
> analyzing the needs of the user" method, which I know better than Clustar
> ( It works great for task-based
> documentation. The really hard part is forcing yourself to use the method.
> However, when you're trying to get the user to catch on rather
> than perform
> tasks (as in programmer's guides), you need something less specifically
> task-based. A good, thin book to start you thinking is "The
> presentation of
> technical information" by Reginald O'Kapp
> (
> /002-3730
> 706-4994409). It was recently reprinted by the ISTC
> ( though I have no idea whether that printing has
> sold out or not. It has helped me pull back and get a better look at the
> big picture as I do documentation for an SDK.
> Very interesting thread.
> ==================================================================
> =========

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