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Subject:Re: Inaccurate SMEs and Respect From:Tracy Boyington <tracy_boyington -at- OKVOTECH -dot- ORG> Date:Thu, 17 Dec 1998 11:52:46 -0600
> Why does it seem that, every time that someone posts a "people problem" to
> the list, there are a flood of replies about going to their managers
> immediately? Aren't conflict resolution and people skills part of our
> professional toolkit? Can't this person work it out (or duke it out) with
> the SME?
Going to the manager doesn't necessarily mean saying "I have a problem,
will you fix it for me?" Several replies said you should let your
manager know there is a problem *and* let your manager know what *you*
plan to do to fix it.
> We have a chronic problem SME here, and I frequently have to work with him.
> Yes, I told my manager that he was difficult (well, she already knew), but
> that I could work it out.
See? Just like that. And you even got credit for solving it, which
wouldn't have happened if your manager hadn't known there was a problem.