Re: Listening to customers

Subject: Re: Listening to customers
From: Elna Tymes <etymes -at- LTS -dot- COM>
Date: Fri, 18 Dec 1998 16:34:49 -0800

Bruce Boyer wrote:

> At 12:33 PM 12/18/98 -0800, Elna Tymes wrote:
> >2. These folks want it all: they want paper docs, they want the manuals
> >on CD, and they want them on the web.
> Did the visitors, by any chance, ask if they were willing to
> pay extra for the printed docs? Often our customers have
> said they would.

Not that I'm aware of. Printed docs at both companies tend to be regarded as
part of the price of the software.

Elna Tymes
Los Trancos Systems

> >4. I find it interesting that they really don't care about the box the
> >books come in.
> We recently tried to reduce the cost of packaging, so I advocated
> brown paper bags (dark stains indicating freshness, optional). Not
> adopted.
> ************
> Bruce Boyer, Ph.D.
> Lead Technical Writer
> ObjectShare
> email: bboyer -at- objectshare -dot- com
> ************
> From ??? -at- ??? Sun Jan 00 00:00:00 0000==

From ??? -at- ??? Sun Jan 00 00:00:00 0000=

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