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On Thu, 4 Feb 1999 09:04:00 -0600 "Rickard, Peg" wrote:
>I've been given the task to quantify the efficiency of our technical writing
>department. [....] There seems to be
>so many variables [....] Can anyone point me in a direction?
Can the customers use the docs to help them get useful work done? *Do* they
use the docs?
Did the docs arrive in approximate concurrence with the version they're
purported to support?
Almost anything else is a red herring 8-)
Best regards,
dan'l
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Dan BRINEGAR, Info Developer/Research Droid
CCDB Vr2Link Performance S u p p o r t Svcs.
