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Re: USA Today article demands printed documentation
Subject:Re: USA Today article demands printed documentation From:Kim Nylander <nylanderk -at- IPIX -dot- COM> Date:Tue, 16 Feb 1999 16:32:38 -0500
This thread struck me as rather odd in light of my work situation.
Before I started my current job, the software company I work for did not
ship manuals with their software products. Instead, they used an online
help system. Their customers complained, and eventually created a
technical writing position to create user manuals, and online help.
Currently, documentation is offered as HTML, PDF, and printed manuals.
Since we moved to this format, we have had a good response from our
At least right now, our customers have wanted print over online.