Re: Help -- MS Word File Open Problem

Subject: Re: Help -- MS Word File Open Problem
From: Jeroen Hendrix <jhe -at- POLYDOC -dot- COM>
Date: Fri, 5 Mar 1999 12:47:45 +0100

Barb Ostapina asked:

***** snip ******
I created a 1-page document (a consumer office letter) on my workstation in
MS Word 97. Nothing fancy -- Times New Roman is the only typeface, a few
styles to manage spacing, margin settings. I saved it as a Word 6/95
document to a drive that the consumer office staff can get to. They use MS
Word for Windows 95. I've done this many times with many letters. But this
time, they can't open it. Word insists on wanting to convert it to open it.
Best I can figure, there's nothing to convert it from.
***** snip ********

The conversion from Word 97 to Word 6 doesn't always work. Documents made
in Word 97 and saved in Word 6 cannot always be opened in Word 6. This is a
known bug in the earlier versions of Word. Have you installed the service
releases 1 and 2? You can check this via the About Microsoft Word menu
option. The top line of the About dialog box should tells you whether sr1
or sr2 is installed. You can download these patches from the Microsoft
site. If this problem persists, try downloading the file wrd6ex32.exe,
which was especially created to take care of this bug.


Jeroen Hendrix
the Netherlands

Mail to: jhe -at- polydoc -dot- com

From ??? -at- ??? Sun Jan 00 00:00:00 0000=

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