TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: nice way to word a nasty warning From:Tracy Boyington <tracy_boyington -at- OKVOTECH -dot- ORG> Date:Wed, 16 Jun 1999 11:42:57 -0500
> 1) I can't come out and say "If you have non-standard onfiguratiopn,
> everyone at the HelpDesk will know, and you'll be the absolute dead last
> person to get help for the day".
What about approaching it from the opposite direction -- instead of
telling them who ends up last on the list, tell them who is most likely
to get fast, accurate help and let them figure out the rest.
