Re: Words to Use/Words to Avoid

Subject: Re: Words to Use/Words to Avoid
From: William Swallow <WSWALLOW -at- COMMSOFT -dot- NET>
Date: Tue, 27 Jul 1999 13:57:47 -0400

Use words that mean something. Generally, words such as "jhowque", "khwfo"
and "lkhdwfbo" mean nothing to the average user.

Context please!!!!!!!!

Bill Swallow
Technical Writer
a subsidiary of Billing Concepts
Albany NY
(518) 433-7698
mailto:wswallow -at- commsoft -dot- net

> -----Original Message-----
> From: Julie Johnston [SMTP:juliajaj -at- MEGSINET -dot- COM]
> Sent: Monday, July 26, 1999 6:44 PM
> Subject: Words to Use/Words to Avoid
> My department is working on developing our online documentation thru
> RoboHELP HTML. Can anyone direct me to resources for words to use/avoid
> in technical writing. I searched the archives, but wasn't able to
> locate anything. We're trying to avoid words with negative connotation
> & include more "user-friendly" words. Has there been any usability
> studies done on this topic? Thanks for all your help & have a great
> day!

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