RE: Which help module?

Subject: RE: Which help module?
From: "Backer, Corinne" <CBacker -at- glhec -dot- org>
To: "'TECHWR-L'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 3 Nov 1999 12:48:08 -0600

Blue Sky (makers of RoboHELP) drove me nuts, too, with that "secret" price
thing. I finally called them, asked for "my" sales rep (they have some
mysterious process of assignation) and said that I would be willing to cut
them a purchase requisition today but only if she outlined for me every
penny of the cost; otherwise, I had the 800 number for Forehelp next on my
list. She quickly coughed up the numbers, I bought the software, and it's
working well for us. We use it to create PC application help, intranet
content, and web-based application help.


-----Original Message-----
From: Scottie Lover [mailto:iluvscotties -at- mindspring -dot- com]
Sent: Wednesday, November 03, 1999 9:54 AM
Subject: Which help module?

Although not a technical writer per se, I have always taken great pride in
providing excellent online help and printed user guides with my
applications. (After all, the better the user understands the system, the
better he'll be able to use it, and the happier he will be with it.)

I have seen a number of third party help modules to greatly facilitate this
process, and would greatly appreciate any recommendations or warnings. (I
had initially planned to purchase RoboHelp, but their continuing refusal to
divulge the price left me wary, annoyed, and looking elsewhere. I just
can't trust a company that sends postcards promising something for free,
and then wants to charge my credit card almost $ 1,000.)

Any recommendations would be greatly appreciated.

Thank you very much.

(The Scottish Terrier Lover)

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