RE: Mac/Win Online Help

Subject: RE: Mac/Win Online Help
From: Asa Bradley <asa -at- wwg -dot- com>
To: "'techwr-l -at- lists -dot- raycomm -dot- com'" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 4 Nov 1999 16:04:13 -0800


Just wanted to add a little clarification. If you are talking about HTMLHelp
and mean the RoboHTML compiled help, only Win. 98, Win. NT 5.0, and Win.
2000 have the viewer needed to view the HTML compiled help (the .chm file).
However, IE 4.01 and higher installs the viewer as part of the IE
installation. So, if you ship to clients that does not have the above
mentioned OS you can install IE as part of the installation process and you
are home free.

Web Help is Blue Sky's (RoboHelp) name for the uncompiled help system. They
also call this the "single source" system. As long as you didn't use any
active X controls when creating Web Help, this can be viewed with Netscape
as well as IE (or any other HTML browser) and is therefore considered "cross
platform". Basically it is just a bunch of HTML pages created using the
RoboHTML software as the WYSIWYG editor.

You can create HTML based help using just straight forward HTML coding or a
HTML WYSIWYG Editor such as Dreamweaver or FrontPage. It is a little tricky
to make these help systems context sensitive, but it can be done.

Just my $0.02. :-)


-----Original Message-----
From: ahowell -at- poolmail -dot- dolphinsoftware -dot- com
[mailto:ahowell -at- poolmail -dot- dolphinsoftware -dot- com]
Sent: Thursday, November 04, 1999 08:33
Cc: techwr-l -at- lists -dot- raycomm -dot- com; wwp-users-req-sf79 -at- egroups -dot- com;
Framers -at- FrameUsers -dot- com; publisher -at- quadralay -dot- com
Subject: Re: Mac/Win Online Help

As far as I know HTMLHelp is only good for IE on PCs. For a Mac audience,
at WebHelp (RoboHelp HTML, for one, lets you output this format) which is
cross-platform, browser independent.

"Carl L. Young" <carl -at- digipubcorp -dot- com> on 11/04/99 10:41:37 AM

Please respond to carl -at- digipubcorp -dot- com

To: techwr-l -at- lists -dot- raycomm -dot- com
cc: wwp-users-req-sf79 -at- egroups -dot- com, Framers -at- FrameUsers -dot- com,
publisher -at- quadralay -dot- com (bcc: Ann Howell/Dolphin)

Subject: Mac/Win Online Help

I've a client who has a cross-platform software product. They are using PDF
to create help files, but want to investigate other solutions. They have no
specific complaints about Acrobat, they just want to know what the options

I've been out of the Mac market for years; I found something in the
Techwriter's archive about Macs supporting HTMLHelp. Is this true, and if
so, what versions of the MacOS support it? I especially want to know what
tools are available to create Win and Mac online help.

The current documentation is in FrameMaker, so we would like to avoid a
Word-based solution.


Carl Young Adobe Certified Training
DigiPub Solutions Corp. Provider
602.788.6512 FrameMaker and Acrobat
Adobe Premium VAR Chrystal Software Aspen
Consulting, training, information development and
conversion services provided throughout the U.S.

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