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Thank you all for your responses. The key to this problem is, of course,
audience analysis. Terms such as "Interim Solutions" "Temporary Fixes" and
"Temporary Resolutions" are fine if the audience happens to be Management.
However, after much research, I've found that "workaround" is an acceptable
word in the technical community. It's even on the web! If you search for
"workaround" on www.dogpile.com, you get a list of web sites that present
workarounds and bug fixes for Win 95, NT, etc.
My user in this case is the field engineer who does the actual installs and
bug fixes. 'Workaround' is the best term to use in the troubleshooting
guide.
Susana Rosende
-----Original Message-----
From: Campbell, Art [mailto:artc -at- northchurch -dot- net]
Sent: Friday, November 19, 1999 12:31 PM
To: 'Susana Rosende'; TECHWR-L
Subject: RE: "Workaround"
I can't come up with a single word, but the phrase that comes to mind is:
"The nominally unsupported procedure you can use to achieve the result that
the software should provide but doesn't."
What's wrong with "workaround?" Most readers of a troubleshooting guide will
know what it means.
Art
Art Campbell
Technical Publications
Northchurch Communications
Five Corporate Drive
Andover, MA 01810
978 691-6344
I'm editing and redesigning a troubleshooting guide. What's another word for
"workaround"?
Thanks,
Susana
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