Communication/Etiquette Training (was RE: numbering in styles in word)

Subject: Communication/Etiquette Training (was RE: numbering in styles in word)
From: "Cascio, Justin" <Justin_Cascio -at- tvratings -dot- com>
To: "'Rashmi Sethi'" <rashmi -at- its -dot- soft -dot- net>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 24 Nov 1999 12:14:09 -0500

This is a very interesting project. Could you give some more details? I'm
not really sure what you're asking for-- seems you'd draw the scenarios from
real-life. Are you training an internal group, where you already know that
the class is made up of, for instance, WidgetMaster phone support people?

I recently took a one day class on verbal communication in the workplace
(one of those seminars they send the problem children to, if you know what I
mean) and we did some role playing. Basically the instructor would let
whoever had volunteered to participate in the role playing lead the
scenario, based on experiences they'd had at work where they didn't know how
to handle the situation. Then you can solicit responses from the group with
questions like, "What would be a good response to <whatever>?" and gently
guide them toward some positive solutions.

Justin Cascio

-----Original Message-----
From: Rashmi Sethi [mailto:rashmi -at- its -dot- soft -dot- net]
Sent: Wednesday, November 24, 1999 5:53 AM
Subject: RE: numbering in styles in word
Importance: High
Hi !

This is bit off the mark. I need to organize for training material
on the topics such as, Verbal & Non verbal Communication, Listening Skills,
Telephone Etiquette , and E-mail Etiquette.

I need to know what sort of examples/role play scenario can I create
to make the material interesting.

Any suggestions? Any useful Links?

Please respond to me directly and I will send a summary to anyone
who requests it.

mail at rashmi -at- its -dot- soft -dot- net

Sponsored by Weisner Associates Inc., Online Information Services
Training & consulting for RoboHELP, Dreamweaver, HTML, and HTML-Based Help.
More info at or mailto:training -at- weisner -dot- com -dot-

Sponsored by Rose Hill, Your Business and Career Coach.
"Assume Success! Live Your Passion!" Get the gist at then call 503.629.4804 for details!

You are currently subscribed to techwr-l as: Justin_Cascio -at- tvratings -dot- com
To unsubscribe send a blank email to $subst('Email.Unsub')
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: HELP!! FrontPage Problem
Next by Author: RE: is there a best-of-breed in online Help??
Previous by Thread: Re: is there a best-of-breed in online Help??
Next by Thread: Who owns the trademark for OPEN LOOK?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads