RE: Tracking off

Subject: RE: Tracking off
From: Jason Willebeek-LeMair <jlemair -at- cisco -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 15 Dec 1999 09:46:16 -0600

Mark Baker wrote:

Do you remember the early Apple commercials? The first frame shows a PC
then a huge pile of manuals crashes down beside it, rocking the desk.
frame shows a Mac (keyboard discreetly in the shadows) and then a tiny
thin manual wafts down beside the Mac, settling silently on the desk.

Two lessons here:

1. Big manuals daunt readers (except the cognoscenti). All unnecessary
information obscures necessary information.

Evidently users were not too daunted...

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