RE: Interface vs. Documentation

Subject: RE: Interface vs. Documentation
From: Chuck Martin <CMartin -at- serena -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 26 Jan 2000 09:49:15 -0800

> -----Original Message-----
> From: Christine Pellar-Kosbar [mailto:chrispk -at- merit -dot- edu]
> Sent: Wednesday, January 26, 2000 6:59 AM
> Subject: Interface vs. Documentation
> Now, the audience is of mixed background knowledge, but most
> are experienced
> programmers. The management wonders if experienced
> programmers would want this
> sort of assistance. After all, the management reasons, they
> are used to
> programming.
> What do you think?
Management wonders, but management probably has no clue. Management probably
hasn't talked to an end user. Management probably hasn't *been* an end user
in years, if at all. Management probably hasn't seen users at work, doing
day-to-day activities. Management probably thinks only in
more-lines-of-code-written equals more-profit. Management probably has never
heard of the terms usability and interaction design. "management reasons,"
in this case, is an oxymoron.

Does management have pointy hair?


Chuck Martin
Sr. Technical Writer, SERENA Software

"People who use business software might despise it, but they are getting
paid to tolerate it....Most people who are paid to use a tool feel
constrained not to complain about that tool, but it doesn't stop them from
feeling frustrated and unhappy about it."
- "The Inmates are Running the Asylum"
Alan Cooper

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