RE: Interface vs. Documentation

Subject: RE: Interface vs. Documentation
From: Chuck Martin <CMartin -at- serena -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 26 Jan 2000 09:49:15 -0800



> -----Original Message-----
> From: Christine Pellar-Kosbar [mailto:chrispk -at- merit -dot- edu]
> Sent: Wednesday, January 26, 2000 6:59 AM
> Subject: Interface vs. Documentation
>
<snip>
>
> Now, the audience is of mixed background knowledge, but most
> are experienced
> programmers. The management wonders if experienced
> programmers would want this
> sort of assistance. After all, the management reasons, they
> are used to
> programming.
>
> What do you think?
>
Management wonders, but management probably has no clue. Management probably
hasn't talked to an end user. Management probably hasn't *been* an end user
in years, if at all. Management probably hasn't seen users at work, doing
day-to-day activities. Management probably thinks only in
more-lines-of-code-written equals more-profit. Management probably has never
heard of the terms usability and interaction design. "management reasons,"
in this case, is an oxymoron.

Does management have pointy hair?

</cynicism>

--
Chuck Martin
Sr. Technical Writer, SERENA Software

"People who use business software might despise it, but they are getting
paid to tolerate it....Most people who are paid to use a tool feel
constrained not to complain about that tool, but it doesn't stop them from
feeling frustrated and unhappy about it."
- "The Inmates are Running the Asylum"
Alan Cooper


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