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> But I am wondering if perhaps "enable" is better
> when documenting software applications.
I also document software. We often use the term enable to mean "turn on
this feature", such as "enable the 3270 viewer." It's a technical
audience, so I don't have to resort to "turn on the 3270 viewer"; in
fact, "enable" is clearer for my audience.
Consequently, I use "allow" when indicating whether or not a user can or
may do something. However, I agree that the best solution is to write in
the active voice as much as possible.