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>I would like to see this discussion move toward interview techniques. Some
>of our greatest challenges for data capture involve human factors.
One day, as I lurched from SME to SME, I found myself muttering,
"I'm not a tech-writer, I'm an investigative journalist." After
listening to myself, I looked up journalistic techniques in the
nearest university library, and cribbed some titles from the
reading list of some local journalism courses.
Ever since, I've got along with SMEs much better, and had much
less trouble getting information from them.
I strongly urge other writers to do the same.
Bruce Byfield, Outlaw Communications
Contributing Editor, Maximum Linux
bbyfield -at- axionet -dot- com | Tel: 604.421.7189
"I dig a ditch, I shape a stone,
Another battlement for his throne,
Another day on earth has flown,
We're all working for the Pharaoh."
-Richard Thompson, "Pharaoh"