Documentation feedback

Subject: Documentation feedback
From: Amy_Smith/CAM/Lotus <Amy_Smith/CAM/Lotus -at- lotus -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 1 Nov 2000 13:35:47 -0500

We don't acknowledge customer feedback emails individually, but I think
now you get an autoresponse kind of thing; you know "Thank you for your
note, we appreciate it, yada yada yada." Personalized responses would just
be one huckleberry too much, on top of our regular workloads.:-)

All documentation feedback goes into a Notes database. We have a Customer
Contact Team that manages this database, and makes sure that the
appropriate doc groups receives any feedback about their particular areas.

We also occasionally visit or otherwise meet directly with customers and
business partners. For example, we're hosting a customer round table in a
few weeks, where we'll be previewing what's new in the next release of the
doc to a select group of customers.

Amy Smith, Notes User Assistance Group
Lotus Development Corp.
amy_smith -at- lotus -dot- com

"Just get the facts. You can distort them later." - Mark Twain

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