RE: Combination policy and technical manual?

Subject: RE: Combination policy and technical manual?
From: Sanjay Srikonda <SSrikonda -at- invlink -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 22 Jan 2001 10:53:58 -0500

Could you make another section for each of the sections you've outlined
below that addresses this audience? Conversely, how about a "policy"
section to make HR happy? Or, make a HR section that stands alone in its
own section?

-----Original Message-----
From: Kim Forbes [mailto:kim_portonova -at- hotmail -dot- com]
Sent: Monday, January 22, 2001 10:56 AM
Subject: Combination policy and technical manual?

Hi everyone,
I have written a user's manual for an application used by a new department
in our hospital. HR wants to change it to a binder that also contains policy

information. I'm okay with the binder format, and they have handed me two
documents that contains jargon-y policy/training materials.
This manual is for brand-new employees who, may have had experience in a
medical field, but not on our specific system or performing the duties now
requested of them.
They want this manual to contain:
1. Customer Service information, such as how to answer a phone, conflict
management, time management and Prioritization, and Medical Terminology.
2. An overview of the functions of the new department and how it relates to
other hospital departments.
3. A user's manual for the actual systems used by the department. (There are

two, plus a small web-based application.)
4. Insurance overview

Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
**WEST COAST LOCATIONS** San Jose (Mar 1-2), San Francisco (Apr 16-17) or 800-646-9989.

Sponsored by DigiPub Solutions Corp, producers of PDF 2001
Conference East, June 4-5, Baltimore/Washington D.C. area. or toll-free 877/278-2131.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: Help with Robo Help
Next by Author: Web-based spell checker
Previous by Thread: Combination policy and technical manual?
Next by Thread: Re: Combination policy and technical manual?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads