RE: Combination policy and technical manual?

Subject: RE: Combination policy and technical manual?
From: Sanjay Srikonda <SSrikonda -at- invlink -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 22 Jan 2001 10:53:58 -0500

Could you make another section for each of the sections you've outlined
below that addresses this audience? Conversely, how about a "policy"
section to make HR happy? Or, make a HR section that stands alone in its
own section?

-----Original Message-----
From: Kim Forbes [mailto:kim_portonova -at- hotmail -dot- com]
Sent: Monday, January 22, 2001 10:56 AM
Subject: Combination policy and technical manual?

Hi everyone,
I have written a user's manual for an application used by a new department
in our hospital. HR wants to change it to a binder that also contains policy

information. I'm okay with the binder format, and they have handed me two
documents that contains jargon-y policy/training materials.
This manual is for brand-new employees who, may have had experience in a
medical field, but not on our specific system or performing the duties now
requested of them.
They want this manual to contain:
1. Customer Service information, such as how to answer a phone, conflict
management, time management and Prioritization, and Medical Terminology.
2. An overview of the functions of the new department and how it relates to
other hospital departments.
3. A user's manual for the actual systems used by the department. (There are

two, plus a small web-based application.)
4. Insurance overview

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