Combination policy and technical manual?

Subject: Combination policy and technical manual?
From: "Kim Forbes" <kim_portonova -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 22 Jan 2001 15:56:10 -0000

Hi everyone,
I have written a user's manual for an application used by a new department in our hospital. HR wants to change it to a binder that also contains policy information. I'm okay with the binder format, and they have handed me two documents that contains jargon-y policy/training materials.
This manual is for brand-new employees who, may have had experience in a medical field, but not on our specific system or performing the duties now requested of them.
They want this manual to contain:
1. Customer Service information, such as how to answer a phone, conflict management, time management and Prioritization, and Medical Terminology.
2. An overview of the functions of the new department and how it relates to other hospital departments.
3. A user's manual for the actual systems used by the department. (There are two, plus a small web-based application.)
4. Insurance overview

It seems like it could work if I prune and re-write the policy stuff to exclude the jargon, but has anyone else every written such a hybrid document.

They are pretty insistant that this remain one document.

Kim Forbes
Technical Writer
Children's Hospital
Boston, MA

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