Re: Slightly OT: Word 2000 menus GONE

Subject: Re: Slightly OT: Word 2000 menus GONE
From: Jo Francis Byrd <jbyrd -at- byrdwrites -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 31 Jan 2001 11:07:03 -0600

Sigh. Grumble. Grr....

So far, NOTHING is working. Using the Esc key doesn't work (I already tried
that, Sanjay....haven't dived into the Registry, yet. Just don't know where to
look! She doesn't have RH...might see if I can open the Normal.dot, though.....

Pressing ALT+C and ALT+V+C per Kathleen's suggestion doesn't work either, nor
does pressing F11 as Sarah suggested.

Right-clicking, as Kim suggested, doesn't do anything except produce the
Restore, Move, Size, etc. option.

Kathleen just referred me to a knowledge base article, so I'm on my way to check
that out. Thanks, Kathleen! I'll let everyone know if I succeed. This is
becoming personal, now!

Jo


Jo Francis Byrd wrote:

> A co-worker here has a problem with Word 2000 that has us all totally baffled.
> She is using Office 2000; only Word is affected by this. I'm sure it's some
> weird setting (I think I've even done it accidentally before, and just as
> accidentally corrected it).
>
> When she opens Word, all she gets is the document screen. No toolbars, no
> menus, no access to them. Trying to access menu options (such as Alt+F to open
> the File Menu) don't work, but the Ctlr+ whatever does. Our IT person
> completely uninstalled Office, reinstalled Office 97 (Word operated correctly,
> but she couldn't use her Word 2000 templates which she needs), so they
> installed the Office 2000 upgrade. Nothing changed. All she can get is a blank
> document page. Anyone have any clues as to what's happening? All suggestions
> gratefully accepted.


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