RE: Making them read the documentation

Subject: RE: Making them read the documentation
From: "Cindy K. Kight" <Cindy -dot- Kight -at- Marconi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 25 Apr 2001 09:37:13 -0700

In my company, not only our users, but our installation people
> fail to refer to the manual. I set it up to be either read, or
> quickly referred to. But still, our installation people
> repeatedly ask engineering the most basic questions - ones that
> are answered easily in the manual. For whatever reason, no one
> wants to read it.

Since your users are right there in your company, why don't you ask them?
If your documentation isn't filling their needs, you'll find this out. If
they're just too lazy to read it, you'll find that out, too.

Cindy Kight


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