TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: Making them read the documentation From:Marguerite Krupp <mkrupp -at- cisco -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 25 Apr 2001 12:27:24 -0400
Lots of good suggestions have already been offered, many of them phrased as,
"Ask yourself...". I would suggest that instead of asking *yourself* these
questions, ask your usesrs, especially those who are in house. Could be they
find it easier just to pick up the phone and call engineering. They've
learned it works, and the engineers haven't said RTFM. The "oral tradition"
in tech doc is alive and well. We all do it!
In our company, tech support consistently refers users to the documentation,
generally to the url of a specific document, such as a tech tip or a
specific chapter. All of our stuff is online. That's where the training can
You may need to do job aids, possibly on day-glo neon paper to get their
attention, but I think that asking and listening to your users will provide
the best and least stressful resolution to many of the problems you're
*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems
Available 4/30/01 at http://www.devahelp.com or info -at- devahelp -dot- com
Sponsored by DigiPub Solutions Corp, producers of PDF 2001 Conference East,
June 4-6, Baltimore, MD. Now covering Acrobat 5. Early registration deadline
April 27. http://www.pdfconference.com.
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.