Switch from Microsoft Word to FrameMaker

Subject: Switch from Microsoft Word to FrameMaker
From: Portia Westfall <portia -at- lenel -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 25 Apr 2001 14:24:13 -0400

Our department has been considering switching from Microsoft Word to Adobe
FrameMaker. This decision is largely out of desperation because we have
large (1000 page) Microsoft Word documents that keep getting corrupted.
(That's not the only reason, but I'll save that tangent for another time!)

One large requirement for our documentation is that everything in the
printed manuals must also be available as context-sensitive help from within
our company's software. We'd ideally like to single-source the printed
documentation and the context-sensitive online help. Is anyone successfully
using FrameMaker to produce online context-sensitive help? Our current
online help is created in RoboHelp, and is a WinHelp output. WebWorks is
mentioned a lot in the archives, and people seem to like it for creating
help. Does anyone use WebWorks to produce context-sensitive help?

Some of our manuals have been translated into foreign languages such as
Hebrew, French, and Spanish. There are plans to continue doing this. Will
the translated text import correctly into FrameMaker?

Along those same lines, we will need a way for the translators to see where
changes have been made and be able to translate just those changes instead
of translating everything over again. Has anyone used FrameMaker with such a
translation memory package? If so, has it worked out well for you?

Any ideas or experiences regarding these issues would be warmly welcomed :-)

Portia Westfall
Technical Documentation Specialist
Lenel Systems International, Inc.
portia -at- lenel -dot- com


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