TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: PDF Not Downloading for Some Users? From:"Farwell, Peter" <peter -dot- farwell -at- encorp -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 1 Oct 2001 15:00:32 -0600
As a former Technical Support Specialist, I would get more information from
the folks having difficulty before drawing any conclusions. Go wide and work
your way narrow. (this is basic, I know). If you have not been able to
duplicate it and not everyone is having a problem, the issue must have a
common thread among the remaining people. Start quizzing them as to their
browsers, acrobat versions, methods for connecting to the web, etc.
You might also check to see if the issue isn't also in how you have your
permissions set in the FTP server. Maybe this is causing some problem. At my
former company, we used to host our own website over a DSL and had Microsoft
SBS (small business server) with the IIS (internet information server).
There were menus within menus within menus and practically required a
doctorate in CS to configure. Several times, the permissions in FTP hosed up
our ability to distribute our files. Intermittent access, however, typically
points to the end-user. Are you sure SOME people can access the PDF'S?
peter -dot- farwell -at- encorp -dot- com
> Some users, have reported that the PDF's won't open for them from our
> web site. The symptom seems to be that when a user clicks on
> a PDF link,
> nothing happens. We've heard this complaint from multiple
> people, so we
> know it's not just one machine acting up.
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.