Re: Getting a Client to Pay

Subject: Re: Getting a Client to Pay
From: Peter <pnewman1 -at- home -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 24 Oct 2001 21:39:58 -0400

Bruce Byfield wrote:

> I have a client who's refusing to pay. The client has (to put it politely) an
> extremely elastic memory and is becoming increasingly abusive, claiming that the
> work wasn't completed to his satisfaction, that it was incompetent - almost anything
> to defend his refusal. These claims not only grow each time we talk, but also
> change.

> Contractually, the client doesn't have any basis for withholding payment. I can also
> disprove his claims by our e-mails and other documents. If I went to small claims
> court, I would almost certainly collect. I've also considered a lien on some
> equipment I have that belongs to the client. However, both these courses of actions
> would take time and effort.
> Can anyone on the list suggest any other tactics or resources? What I'm owed isn't
> very large, and I could walk away from it, but, in the last few years, I've come to
> dislike backing down from this sort of person; it only encourges them to abuse
> someone else.

Sue the b# -at- $%^&ds. Document what you delivered and what their reaction
was when you delivered it. Document that the first complaint was when
you sent the bill, until that time the CFH never expressed
dissatisfaction. ALso check with the National Writers Union. They are
pretty good about helping, although I don't know about tech writing.
Good luck.

Mailto:peternew -at- optonline -dot- net

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Re: creating a department style guide: From: Nancy Mignone
Re: creating a department style guide: From: Bruce Byfield
Getting a Client to Pay: From: Bruce Byfield

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