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I'm having hard time developing an outline for a project I'm currently
involved with. It's for a scanning system and we are only allowed to develop
one manual (don't ask--politics). However, there are 5 levels of users and
they want to include all kinds of info. in this one manual: system
requirements, installation and maintenance info, licensing info, workflow,
and more. Additionally, the workflow is very scattered as to who does
what--first level 1 creates users, then level 2 creates contracts, then
level 3 scans forms and applies business rules, then level 4 and level 3
create reports. Additionally, level 5 users can view certain info on the
system. And then there's the IT staff in charge of installing and
maintaining the equipment/software.
How on earth do I organize/structure such a document? I'd like to inform as
to how the whole process fits together, but it seems more important to break
it out by role (or level of user). Maybe do both? If so, how? Have a chapter
called something like "Workflow Overview", then other chapters titled by
user level?
Ideas are appreciated!
Kelly Williamson
kwcwtech -at- iwaynet -dot- net
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