Reference guide

Subject: Reference guide
From: "Nancy Mignone" <n_mignone -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 13 Nov 2001 12:11:22 -0700

Would someone define the difference between a user guide and a reference guide?

How does content differ in the user guide from the reference guide?
Does a reference guide use procedures?

Would each have the same general sections and use the same conventions for them, such as:
prefaces
overviews
introductions

What is a an example of a specific chapter of a reference guide that differs from one found in a user guide in, for example, customer service?

If you asked me to write a reference guide for customer service, what subjects would you expect me to cover?

Thanks very much.

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