Re: Round #4263 with the Client From Hell

["Douglas S. Bailey (AL)" <dbailey -at- commandalkon -dot- com>]

> Andrew further suggested that Elna's firm should be more flexible:
>
> | You should
> | adapt your processes to fit the client's work patterns.
>
> I am curious to understand just how this would work. Please explain
> which of Elna's 7 steps should she omit in order to adapt the process to
> meet the client's work patterns. Should she skip the outline? Not create

As I understood it, the CFH agreed to the 7 steps when they signed the
contract.  Thus, it's not up to Elna's firm to worry about the steps.  It's
merely a case of the CFH reneging on the contract, which is what they did
when they decided not to support the 7 steps.  If they didn't like Elna's
work process, they shouldn't have signed that contract.

Or did I misunderstand the situation?


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