Re: Round #4263 with the Client From Hell

Subject: Re: Round #4263 with the Client From Hell
From: "Douglas S. Bailey (AL)" <dbailey -at- commandalkon -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 7 Jan 2002 09:55:52 -0600

> Andrew further suggested that Elna's firm should be more flexible:
> | You should
> | adapt your processes to fit the client's work patterns.
> I am curious to understand just how this would work. Please explain
> which of Elna's 7 steps should she omit in order to adapt the process to
> meet the client's work patterns. Should she skip the outline? Not create

As I understood it, the CFH agreed to the 7 steps when they signed the
contract. Thus, it's not up to Elna's firm to worry about the steps. It's
merely a case of the CFH reneging on the contract, which is what they did
when they decided not to support the 7 steps. If they didn't like Elna's
work process, they shouldn't have signed that contract.

Or did I misunderstand the situation?


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RE: Round #4263 with the Client From Hell: From: David Knopf

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