RE: Where do you shoot trouble?

Subject: RE: Where do you shoot trouble?
From: "Gilger.John" <JGilger -at- acresgaming -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 12 Feb 2002 14:04:06 -0800

As a "power user" of technical manuals in a past life, I can emphatically say that all troubleshooting procedures should be in the same chapter or they are totally useless. When I was trying to fix a problem, I did not want to RT(Whole)FM to get an answer.


John Gilger
Technical Writer
Acres Gaming, Inc.
- - - - - - - - - - -
Without education we are in a horrible and deadly danger of taking educated people seriously.
-- Gilbert Keith Chesterton

-----Original Message-----
From: Lin Sims [mailto:linda -dot- sims -at- verizon -dot- net]
Sent: Tuesday, February 12, 2002 01:38 PM
Subject: Where do you shoot trouble?

For my own peace of mind, I want to make a decision I can stick to.
Where should troubleshooting information go, in a chapter all of its
own, or scattered through the chapters covering the individual areas
where trouble may arise?

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