RE: What is our art?

Subject: RE: What is our art?
From: "Rebecca Downey" <rdowney -at- matrox -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 20 Feb 2002 17:16:23 -0500

Rev Simon Rumble
> So what is it that we do? What are the skills and how do you get them
> across to non-TRs?

Technical Writers add value to the product by reducing the number of
technical support calls any average user would otherwise be forced to make.

The "how" in "how do we do that" is our art.

I received the former from a very market-savvy VP during my first official
review, three months after I joined Matrox (the first job in which I had the
title "Technical Writer").

The later I gleaned from the reaction I get when a GUI, string or white
paper that originally had our test-users blinking wide-eyed in confusion
becomes something that makes them say "oh. ok - why didn't you say that in
the first place?"

I could wax poetic on the how, but that's already been done in this thread
by people far more eloquent than I.
-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Rebecca Downey Senior Technical Writer
ITG:NBM Matrox Electronic System
1055 St Regis, Dorval, Quebec, H9P 2T4


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Did you know you can get RoboHelp certified?
To learn how, visit http://www.ehelp.com/techwr. Be sure to also check out
our special pricing offers and promotions for RoboHelp 2002.

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.



References:
What is our art?: From: Rev Simon Rumble

Previous by Author: HOW TOs?
Next by Author: Re: Need help with a pompous engineer
Previous by Thread: RE: What is our art?
Next by Thread: Re: What is our art?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads