RE: Benefits of FrameMaker

Subject: RE: Benefits of FrameMaker
From: Stephen McDermott <Stephen -dot- McDermott -at- PREMERA -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 22 Feb 2002 13:43:54 -0800

Bill,
No offense meant to you or anyone at Scriptorium now or in the past. I
personally believe the white paper is the most articulate and balanced
comparison I have ever seen on Frame vs. Word. It makes the reader only
come to one conclusion about Word, Frame, and professional writers.

I merely wanted to remind Chris to put himself in the best light when
"pushing" his need to higher management (by being completely honest and open
about the nature of his sources). By saying something along the lines, "I
know they're trying to sell us a solution, but... they have all of these
VALID points very well articulated on why we must switch to Frame now!"
I've found that this sort of honesty makes the unwashed PHBs pay more
attention to my budgetary requests that otherwise would get low priority
over other seemingly mission critical items, like free coffee.

Steve

-----Original Message-----
From: Bill Burns [mailto:bill_burns -at- lionbridge -dot- com]
Sent: Friday, February 22, 2002 1:04 PM
To: TECHWR-L
Subject: RE: Benefits of FrameMaker



> As Steve said, the scriptorium site has the best pieces. A caveat on
> their
> info, though, would be to make it clear to your powers that be that the
> comparisons are biased towards selling Frame (and "their" solutions).
> That
> display of integrity helped me sell the idea here a few months ago.
>
As a former Scriptorium employee (and one who still feels a great deal of
loyalty to the company and the owner), I want to clarify this statement. If
you mean that Scriptorium is trying to sell people on Frame-based solutions,
then you're absolutely correct. For what Scriptorium and many technical
communicators do, FrameMaker is simply a solid, if not the best, option as a
tool choice. Pairing it up with WWP can increase productivity by extending
your output options. In that sense, Scriptorium "sells" Frame. However, if
you mean that Scriptorium literally sells FrameMaker (as a value-added
reseller), then that's not the case. To date, Scriptorium doesn't sell any
of the applications it recommends to clients. When I worked there, we wrote
books and developed training for Frame and WebWorks Publisher, but we did
not sell the products themselves, and as far as I know, Scriptorium doesn't
do this now.

This is not to say that Scriptorium (and I myself) aren't heavily biased in
favor of this toolset. That is definitely the case, but it's because we have
been users of these tools for many years. We get nothing from Adobe or
Quadralay for recommending their products.

Bill Burns
Technical Communications Manager
Lionbridge Technologies, Inc.
12585 W. Explorer Dr., Suite 150
Boise, ID 83713
Phone: 208.321.4406
FAX: 208.321.4490
E-mail: bill_burns -at- lionbridge -dot- com


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