Re: Software rage syndrome

Subject: Re: Software rage syndrome
From: "CB Casper" <knowone -at- surfy -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 13 Mar 2002 03:16:21 +0400

The hole in the wall is from a keyboard
spontaneously attacking the sheetrock, I swear!

MS Help leaves me helpless all the time.
It will inform me that I can do something,
but provide absolutely no information on
how to do it. This gets my bloodpressure up.
Not limited to MS however.

Complaining yields success too, sometimes.

While renting skis a couple of weeks ago,
I waited in the wrong line for 10 minutes,
until I asked what the process was. I talked
to a manager about the lack of information.
Last Friday (fabulous ski day in CA!!!) I went
back to the same place. Simple signs with simple steps to describe the rental process made the rental
process an easy task.

Simple elegant relevant information.

--previous messages --
>Software Rage Syndrome is the result of:
>
>Software in which seemingly simple tasks are not explained in the help
>documentation.

I'm inclined to agree with the commentary; some of my most vituperitive
outbursts over the last several years have occurred as a result of help
files that seemed to deliberately prevent me from getting the information I
needed.
--

Surfy! http://www.surfy.com Great web search, free web email, and $9.95 unlimited Internet access










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