Re: Consequences of inadequate docs/training

Subject: Re: Consequences of inadequate docs/training
From: Andrew Plato <intrepid_es -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 26 Mar 2002 14:14:42 -0800 (PST)

"Sandy Harris" wrote in message:

> > Without realizing the machine was programmed to come back on showing
> > the coordinates of its own location, the controller mistakenly called
> > in the American position to the B-52. ...
> >
> > ... the incident shows that the Air Force and Army have a serious
> > training problem that needs to be corrected. "We need to know how
> > our equipment works; when the battery is changed, it defaults to
> > his own location," the official said. "We've got to make sure our
> > people understand this."
> This struck me as an object lesson in, among other things, the
> importance of documentation, testing, training, ...

And one of a million reasons why it is critically important to understand the
products & technologies you're documenting. No amount of internationally
recognized process methodologies, FrameMaker tricks, or information mapping
theories will assuage people who got hurt because the writers (or trainers)
refused to learn the products they were documenting.

Andrew Plato

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