Re: Consequences of inadequate docs/training

Subject: Re: Consequences of inadequate docs/training
From: Tom Murrell <trmurrell -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 27 Mar 2002 04:31:29 -0800 (PST)

--- Andrew Plato <intrepid_es -at- yahoo -dot- com> wrote:
> And one of a million reasons why it is critically important to understand the
> products & technologies you're documenting. No amount of internationally
> recognized process methodologies, FrameMaker tricks, or information mapping
> theories will assuage people who got hurt because the writers (or trainers)
> refused to learn the products they were documenting.

Actually, to take the point a bit further, the original example of a device
that defaults to the sender's location, it helps in the design, documentation,
and training to know the environment in which the device is to be used.

The original situation is on where you really need the device to default to
something safe for the user. So the best fix is to design the GPS Locator
differently. Barring that, both documentation and training must understand not
only how the device work but how it is to be used. Believe me, in combat you
only use a manual when you run out of ammunition and only if it has some heft
to it.

(I'll bet some of you thought I never read Andrew's posts. <g>)

Tom Murrell
mailto:tmurrell -at- columbus -dot- rr -dot- com
Personal Web Page -
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Re: Consequences of inadequate docs/training: From: Andrew Plato

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