Re: Consequences of inadequate docs/training

Subject: Re: Consequences of inadequate docs/training
From: Tom Murrell <trmurrell -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 27 Mar 2002 04:35:14 -0800 (PST)

--- Martin Page <mpage -at- csl -dot- co -dot- uk> wrote:
> Surely the GIS machine should have been designed so that controllers
> couldn't call down airstrikes on themselves.
> We're talking about a real time, high-stress and high-fatigue situation and
> a design that's the equivalent of having the rifle muzzle swing around to
> point at the user every time the magazine empties.
> If you were documenting the device in question, how would you highlight this
> potentially lethal feature so that you could sleep at night?

First, I would fight like hell to have the device redesigned to be safer for
the user. Barring that, I would make damned sure they understood, in training,
how it worked and what the consequences of such a reset would be.

The documentation would have the biggest Danger Warning I could put in it.

(Oh, and I don't particularly appreciate the flippant responses some have given
this question. In my opinion, it's a serious writing/training/design issue.
This is one of those situation where you not doing your job properly--leave
your politics at the door when you take the job--can get people killed.

How would you sleep then? Huh?)

Tom Murrell
mailto:tmurrell -at- columbus -dot- rr -dot- com
Personal Web Page -
Page Last Updated 03/14/02
"Technical Writers: Writers who get paid a living wage."

Do You Yahoo!?
Yahoo! Movies - coverage of the 74th Academy Awards®

PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: Consequences of inadequate docs/training
Next by Author: Re: Consequences of inadequate docs/training
Previous by Thread: Re: Consequences of inadequate docs/training
Next by Thread: Re: Consequences of inadequate docs/training

What this post helpful? Share it with friends and colleagues:

Sponsored Ads