Re: Consequences of inadequate docs/training

Subject: Re: Consequences of inadequate docs/training
From: "Martin Page" <mpage -at- csl -dot- co -dot- uk>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 27 Mar 2002 09:56:35 -0000

Surely the GIS machine should have been designed so that controllers
couldn't call down airstrikes on themselves.

We're talking about a real time, high-stress and high-fatigue situation and
a design that's the equivalent of having the rifle muzzle swing around to
point at the user every time the magazine empties.

If you were documenting the device in question, how would you highlight this
potentially lethal feature so that you could sleep at night?


"Andrew Plato" <intrepid_es -at- yahoo -dot- com> wrote in message
news:147445 -at- techwr-l -dot- -dot- -dot-
> "Sandy Harris" wrote in message:
> > > Without realizing the machine was programmed to come back on showing
> > > the coordinates of its own location, the controller mistakenly called
> > > in the American position to the B-52. ...
> > >
> > > ... the incident shows that the Air Force and Army have a serious
> > > training problem that needs to be corrected. "We need to know how
> > > our equipment works; when the battery is changed, it defaults to
> > > his own location," the official said. "We've got to make sure our
> > > people understand this."
> >
> > This struck me as an object lesson in, among other things, the
> > importance of documentation, testing, training, ...
> And one of a million reasons why it is critically important to understand
> products & technologies you're documenting. No amount of internationally
> recognized process methodologies, FrameMaker tricks, or information
> theories will assuage people who got hurt because the writers (or
> refused to learn the products they were documenting.
> Andrew Plato
> __________________________________________________
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