Re: How to look good in your customer's eyes

Subject: Re: How to look good in your customer's eyes
From: Bruce Byfield <bbyfield -at- axionet -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 27 Mar 2002 18:48:45 -0800

John Posada wrote:

I told him it pretty much boils down to 3 things:

1) Hold yourself to a slightly higher quality standard then what the
customer is expecting.
2) Deliver your committment slightly faster than what the customer is
3) Deliver a product that is slightly better than what the customer
is expecting.

You've pretty much covered the basics.
About the only things I would add are:
- Practice diplomacy. That doesn't have to mean being meek. It can mean holding firm while staying polite.

- Show that you can learn the product.

None of these five points is especially hard to impress with. At many companies, expectations of writers are so low that it's easy to exceed expectations.

Bruce Byfield 604.421.7177 bbyfield -at- axionet -dot- com

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How to look good in your customer's eyes: From: John Posada

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