Re: How to look good in your customer's eyes
You've pretty much covered the basics.
I told him it pretty much boils down to 3 things:
1) Hold yourself to a slightly higher quality standard then what the
customer is expecting.
2) Deliver your committment slightly faster than what the customer is
3) Deliver a product that is slightly better than what the customer
About the only things I would add are:
- Practice diplomacy. That doesn't have to mean being meek. It can mean holding firm while staying polite.
- Show that you can learn the product.
None of these five points is especially hard to impress with. At many companies, expectations of writers are so low that it's easy to exceed expectations.
Bruce Byfield 604.421.7177 bbyfield -at- axionet -dot- com
"A river follows the path of least resistance, and that's why the river is crooked."
- Utah Phillips
PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at
Check out the TECHWR-L Site redesign! http://www.raycomm.com/techwhirl/
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
How to look good in your customer's eyes: From: John Posada
Previous by Author:
Re: More on Validating documentation
Next by Author: Re: "Nested" Headings
Previous by Thread: Re: How to look good in your customer's eyes
Next by Thread: Re: Data on who uses Help?
Visit TechWhirl's Other Sites