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Subject:How to look good in your customer's eyes From:John Posada <jposada01 -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 27 Mar 2002 10:54:13 -0800 (PST)
I had an interesting conversation with the project on-site manager of
the consulting company that we hired to manage the development of a
complex initiative.
Since I was creating the documentation, I usualy had first crack at
the application and because of documenting each feature, I tried each
one to a greater degree than the average user.
Everyone involved knew that I had been particularly harsh when it
came to holding to spec and delivering what was committed in the most
favorable way from the user's prespective. A number of times, their
manager would speak to my manager asking me to lay off.
Anyway...now that the project is winding down, I got a phone call
from him asking me what they could have done to make me happier (and
make them look less bad).
I told him it pretty much boils down to 3 things:
1) Hold yourself to a slightly higher quality standard then what the
customer is expecting.
2) Deliver your committment slightly faster than what the customer is
expecting.
3) Deliver a product that is slightly better than what the customer
is expecting.
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