Documentation Metrics

Subject: Documentation Metrics
From: "Asha Mokashi" <asham -at- salliemaesolutions -dot- soft -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 4 Jun 2002 12:00:26 +0530


Hi !

I would like to know whether any of you are involved with
collecting metrics for assessing user documentation quality in your
teams/organizations. If yes,

* What criteria do you use to verify if a document is good, in the
absence of user feedback ?
* What processes do you follow to collect metrics and what are the
benefits and drawbacks ?
* Is it possible to have an absolutely objective and complete
measurement of documentation quality in the absence of user feedback ?
* Any documents/books/sites you have found particularly useful ?

Thanks in advance,

Asha Mokashi
Technical Writer
SallieMae Solutions

<asham -at- salliemaesolutions -dot- soft -dot- net>


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