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> And, yes, the process is sort of scientific, until
> you toss in the
> variables, deadlines, resources, flaky software, and
> judgement of
> document (online and printed) design . . ..
> I'd say, there's an art, if not a craft, to the
> science of technical
> writing. If you disagree, try writing a 600-page
> software manual, using
> section numbers, lots of numbered lists, TOC, IX, in
> MS Word, and then
> port it to online help via RoboHelp . . . you'll see
> that craftiness and
> workarounds and intelligent application of your
> skills become a
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