W-Post article on labels and design

Subject: W-Post article on labels and design
From: "Karen E. Black" <kblack_text -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 29 Aug 2002 09:49:24 -0400


http://www.washingtonpost.com/wp-dyn/articles/A1178-2002Aug9.html

I found this article interesting. We often strive to provide clear instructions for items that are poorly designed.

Karen Black in Toronto, has never learned how to transfer a call successfully on her Nortel Networks phone


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