RE: Concepts (was Technical Writing Tests)
Whether workforces are dumbed down and workloads increased or not (and
it's certainly my perception that they have been), if workers don't
understand the larger picture of what they're working with in (for
instance) a complex CRM or ERP system, the system will (at least
eventually) routinely fail everyone who tries to use it. If you don't
learn how what you do with such a system affects everyone else who uses it
for different tasks from yours (the conceptual level), you'll never carry
out your own tasks with the degree of care and understanding necessary to
make the whole system work consistently (I'm not even talking about
working well). And the same thing is, of course, true of other complex
systems as well, including but not limited to computer software.
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