Re: Marcom as TechCom
Isn't this what's commonly referred to as "task-oriented documentation"?I don't think so. You can give descriptions of task after task without ever mentioning why someone would want to do each task - I've seen dozens of manuals that do exactly that.
We receive requirements documents from our customers, and that's what I
use as a foundation for our user documentation. The user guide does not
consist of a list of windows and explanations of fields, it consists of
process maps and procedures that tell how they can implement FeatureA or
FeatureB, to accomplish task1 and task2 of their daily job.
To take a simple example, you could explain how to use styles in a word processor, but if you don't explain why someone might want to use styles, then the information is of limited use.
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RE: Marcom as TechCom: From: Anita Legsdin
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