Re: Marcom as TechCom

Subject: Re: Marcom as TechCom
From: Bruce Byfield <bbyfield -at- axionet -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 27 Mar 2003 17:17:58 -0800

Anita Legsdin wrote:

Isn't this what's commonly referred to as "task-oriented documentation"?
We receive requirements documents from our customers, and that's what I
use as a foundation for our user documentation. The user guide does not
consist of a list of windows and explanations of fields, it consists of
process maps and procedures that tell how they can implement FeatureA or
FeatureB, to accomplish task1 and task2 of their daily job.
I don't think so. You can give descriptions of task after task without ever mentioning why someone would want to do each task - I've seen dozens of manuals that do exactly that.

To take a simple example, you could explain how to use styles in a word processor, but if you don't explain why someone might want to use styles, then the information is of limited use.

Bruce Byfield bbyfield -at- axionet -dot- com 604.421.7177

"Here's to you, whoever you may be,
You who held me up while I was sinking in the sea,
If you were in Kiltartan, and me in Katmandu,
I still would not forget you, and I'd do the same for you."
- OysterBand

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RE: Marcom as TechCom: From: Anita Legsdin

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