Re: Making a critical notice stand out

Subject: Re: Making a critical notice stand out
From: "Jan Cohen" <familyforever -at- mindspring -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 3 Apr 2003 12:21:34 -0500

Hi Catherine,

It doesn't happen very often with our documents (hardware and software), but
when it does and we have to get an urgent notice into our docs about
critical changes, we normally put that info right up front in our preface
(about this doc, intro, or whatever), bold it, and surround it by a big
square box. That way, the change stands out as much as it possibly can.

I'm not sure if a some sort of CR (customer or critical reveiw) process
might be applicable in your case, but you might pose the question to your
clients and ask them what would work best in this scenario.

Jan Cohen

----- Original Message -----
From: "Catherine Arthur" <carthur000 -at- sympatico -dot- ca>
Subject: Making a critical notice stand out

> We have an upgrade to send out that is very important for the customer to
> install, as they may otherwise encounter a failure that leaves their
> instrumentation inoperable.
> We normally send out release notes with a shipment, and I can put a big
> warning at the beginning to emphasize the importance of doing the upgrade
> peripherals. Do any of you have experience with this? Did the customer
> read/notice the information in the release note, or did you send out a
> separate, impossible-to-be-missed notice? What made the notice
> impossible-to-be-missed?

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Making a critical notice stand out: From: Catherine Arthur

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