Re: Making a critical notice stand out

Subject: Re: Making a critical notice stand out
From: "Jan Cohen" <familyforever -at- mindspring -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 3 Apr 2003 14:49:06 -0500

Both suggestions below could work, depending on your environment and target
clientele. Logistically speaking though, if you're producing documentation
for a large company targeting a large number of customers, implementing such
actions could be a nightmare, if not impossible.

Jan Cohen

----- Original Message -----
From: "Dennis Wilson" <dwilson -at- dtsonline -dot- com>

Catherine, one time when we needed a crucial bit of information to really
stand out, we printed it large, bold, and boxed at the top of the release
notes, then printed up a Post-It note with "Important -- read the Release
Note for critical information before installing" or some such. There is a
Post-It notes package for PC available at office supply stores. It does a
nice job of printing, but of course someone has to attach the individual
notes to the material being shipped.

----- Original Message -----
From: "Mike Bradley" <mbradley -at- techpubs -dot- com>

> To really alert the customer, send them a separate instruction sheet by
> FedEx or something similar before you send the update. If you're really,
> really worried about failures, require a signature on delivery.

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RE: Making a critical notice stand out: From: Dennis Wilson

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