RE: Making a critical notice stand out

Subject: RE: Making a critical notice stand out
From: "Mike Bradley" <mbradley -at- techpubs -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 3 Apr 2003 10:39:33 -0800

To really alert the customer, send them a separate instruction sheet by UPS,
FedEx or something similar before you send the update. If you're really,
really worried about failures, require a signature on delivery.

Of course, also include the procedure in the regular shipment. If the
procedure can fit on a page or two, why not print it on colored paper? If
it's a long procedure and will be included in a book of some kind, print an
alert to the procedure on colored paper.

You said you have lots of international customers, right? So be sure you
pick a color that says "Look at me" instead of something like "We're in

= Mike Bradley
Tech Pubs

Purchase RoboHelp X3 in April and receive a $100 mail-in
rebate, plus FREE RoboScreenCapture and WebHelp Merge Module.
Order here:

Help celebrate TECHWR-L's 10th Anniversary starting this month!
Check out the contests at
Happy birthday to you, happy birthday to you, happy birthday TECHWR-L....

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Re: Making a critical notice stand out: From: Jan Cohen

Previous by Author: RE: Technical Document Evaluation (Long response)
Next by Author: EHelp's Deceptive Email Practice
Previous by Thread: Re: Making a critical notice stand out
Next by Thread: RE: Making a critical notice stand out

What this post helpful? Share it with friends and colleagues:

Sponsored Ads

Sponsored Ads