RE: RE: certification

Subject: RE: RE: certification
From: Gene Kim-Eng <gene -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 17 Apr 2003 09:17:54 -0700

One of the most quality-oriented companies I ever worked with regarded
*everything* related to product development and use as a process, and
subjected everything to a continuous improvement plan, from the way they
conceptualized, through development all the way to the customer support
phone system. And, of course, the way the customer actually used their
product. It was a truly wonderful experience, right up to the moment they
were swallowed up by a bigger company and all the founders started to
head for the door. I still begin every document I write with this approach,
i.e., breaking down the way the customer will use or the service people
will work on the product as a series of processes.

Gene Kim-Eng

At 04:13 PM 4/16/2003 -0400, John Posada wrote:

> Project Analysis
> John Posada writes: "My job isn't Process Analyst, but
> part of what I'm doing is analyzing 30 processes and
> documenting them diagrammatically."
> Many of us, though, can go for years before being
> tasked with a similar project, if ever. Everyone has

Maybe, just maybe, if a writer who doesn't think they need it, knew what it
was about, they'd find out that the quality of what they do increases.

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